Refund Policy

Purchases made outside our commercial premises may be cancelled within 7 (seven) calendar days of payment, under article 49 of the Brazilian Consumer Protection Code, provided the service has not yet started.

Once execution has begun, refunds are proportional to the stages not yet delivered. Hours worked, creative assets already produced, ad spend already invested and payment platform fees are non-refundable.

Monthly contracts may be cancelled at any time, effective at the end of the current cycle. There is no partial refund for the ongoing cycle, and planned deliveries continue until the end of the paid period.

Send your request to contato@grupowize.com with your name or company name, the service contracted, the payment date and the reason. Review takes up to 5 business days and, if approved, the refund is processed within 10 business days through the original payment method.

No refund applies when the client fails to provide the information and access required for execution, in cases of misuse of the deliverables, or when the project has been completed and approved.